Terms & Conditions
Last Updated: 3 October 2026Welcome to AG THEXCEPTIONAL, owned and operated by Gopal Overseas.These Terms & Conditions (“Terms”) govern your access to and use of the AG THEXCEPTIONAL website, products, services, features, communications, and related offerings (“Services”).By accessing our website, placing an order, creating an account, submitting information, or otherwise using our Services, you acknowledge that you have read and agree to these Terms together with our Privacy Policy, Shipping Policy, Refund & Exchange Policy, Payment Policy, and any other policies made available on our website.If you do not agree with these Terms, please do not use our Services.
1. ELIGIBILITY AND USE OF THE WEBSITE
You may use our Services only for lawful purposes and in accordance with these Terms.When placing an order or providing information to us, you agree that the information supplied by you is accurate, current, and complete.You must not:
Use our Services for any unlawful, fraudulent, deceptive, abusive, or unauthorised purpose. Provide false, misleading, incomplete, or fraudulent customer, payment, delivery, or contact information. Attempt to gain unauthorised access to our website, systems, accounts, servers, databases, or networks. Introduce viruses, malware, harmful code, automated attacks, or other technologies capable of interfering with our Services. Use bots, scraping tools, automated systems, or similar technologies to extract data or interfere with the normal operation of the website without our written permission. Impersonate AG THEXCEPTIONAL, Gopal Overseas, our employees, representatives, customers, or any other person or organisation.
Use our website, Content, photographs, designs, product information, or other materials for unauthorised commercial, advertising, promotional, manufacturing, copying, or resale purposes. Attempt to circumvent purchase limits, payment controls, fraud-prevention systems, or other technical safeguards.
We reserve the right to take reasonable action where we believe these Terms, applicable laws, or our legitimate business protections have been violated.
2. INTELLECTUAL PROPERTY
All content appearing on or associated with the website, including but not limited to the name AG THEXCEPTIONAL, logos, trademarks, graphics, product names, artwork, photographs, videos, illustrations, garment designs, prints, embroidery designs, product descriptions, text, layouts, website design, visual identity, and other creative materials (“Content”), is owned by or licensed to AG THEXCEPTIONAL / Gopal Overseas unless otherwise stated.You may not reproduce, copy, modify, distribute, publish, manufacture from, display, commercially exploit, create derivative works from, scrape, download in bulk, or otherwise use our Content without prior written permission.Purchase of an AG THEXCEPTIONAL product does not transfer any intellectual-property rights in the design, artwork, branding, or other protected Content associated with that product.Nothing on the website grants any licence or right to use our intellectual property except where expressly stated.
3. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, materials, specifications, measurements, colours, sizing information, and other product details are accurate.However, you acknowledge that:
Colours may appear differently depending on photography, lighting, screen calibration, device settings, fabric characteristics, and production processes. Minor variations may occur between products because of fabric behaviour, manufacturing processes, finishing, stitching, embroidery, printing, dyeing, washing, or other production techniques. Measurements may have reasonable manufacturing tolerances. Size charts may vary between different articles.
Customers are responsible for reviewing the relevant product description and size chart before placing an order.A minor variation that does not materially affect the nature, quality, or intended use of the product will not automatically constitute a defect.If you receive a damaged item, incorrect item, or incorrect size, our Refund & Exchange Policy will apply.
4. PRODUCT AVAILABILITY
All products are subject to availability.Adding a product to a cart, wishlist, or checkout does not reserve the product and does not guarantee availability.An order is subject to successful submission, payment where applicable, verification, and acceptance.We may limit quantities, discontinue products, withdraw collections, correct inventory discrepancies, or restrict sales where reasonably necessary.If a product becomes unavailable after an order has been placed, we may contact you and provide an appropriate resolution in accordance with applicable law and our policies.Products marked Launching Soon, Coming Soon, Preview, or similar wording are displayed for informational or promotional purposes and are not available for purchase until activated for sale.
5. PRICING
Prices displayed on our website are primarily listed in Indian Rupees (INR) unless otherwise stated.Applicable taxes are applied in accordance with Indian law and may be included in or displayed alongside the price, as applicable.We may change prices, offers, discounts, or promotions before an order is successfully placed.Once an order has been confirmed, a later change to the listed product price will not ordinarily change the price applicable to that confirmed order.If an obvious pricing, listing, discount, technical, or system error occurs, we may contact the customer before fulfilment and take reasonable corrective action.
6. PAYMENTS
We accept debit cards, credit cards, UPI, Cash on Delivery (COD), and other supported secure payment methods made available at checkout.Payment options may vary depending on the order, location, payment provider, risk assessment, technical availability, or other legitimate operational considerations.By submitting payment information, you represent that you are authorised to use the selected payment method.Online payment transactions may be processed by third-party payment gateways and financial-service providers.AG THEXCEPTIONAL does not store or control all payment information handled directly by third-party payment providers.Any charges independently imposed by your bank, card issuer, payment provider, or currency-conversion provider are the responsibility of the customer.All prices on our website are primarily displayed in INR.Please refer to our Payment Policy for further information.
7. CASH ON DELIVERY
Where COD is offered, customers must provide accurate contact and delivery information.We may contact the customer to verify a COD order before dispatch.Where we reasonably suspect fraudulent ordering, repeated refusal of COD shipments, intentionally false information, abuse, or other misuse, we may decline, hold, or cancel the affected order.Availability of COD may be changed or restricted for particular orders, products, customers, locations, or circumstances where reasonably necessary for fraud prevention or operational reasons.Nothing in this clause restricts rights available to consumers under applicable law.
8. ORDER ACCEPTANCE AND VERIFICATION
Submission of an order does not by itself constitute final acceptance of that order.You may receive an electronic order confirmation after placing an order. We may still conduct reasonable payment, inventory, fraud-prevention, address, or order-verification checks before fulfilment.We may decline or cancel an order where reasonably necessary, including where there is:
Suspected fraud or unauthorised payment. Payment failure. Incorrect or incomplete customer details. Incorrect or undeliverable address information. Product unavailability. An obvious pricing or listing error. Abuse or misuse of our Services. Repeated fraudulent or refused orders. A technical error affecting the order. A legal or regulatory requirement preventing fulfilment. Any circumstance in which fulfilment is not reasonably possible.
Where a prepaid order is cancelled by us after successful payment has been received, the applicable amount will be handled in accordance with applicable law and our relevant policies.
9. SHIPPING & DELIVERY
We provide free shipping on domestic orders within India.Orders are generally processed within 5–7 business days.Delivery timings are estimates and may vary due to delivery location, courier operations, public holidays, weather, logistical disruptions, high-order periods, incorrect address information, or other circumstances beyond our reasonable control.Tracking details will be shared once the order has been dispatched, where available.Customers are responsible for providing a complete and accurate delivery address, telephone number, and other information reasonably required for delivery.We are not responsible for delays caused by incorrect or incomplete information supplied by the customer.Where a shipment encounters a delivery issue, we will make reasonable efforts to assist.Please refer to our Shipping Policy for complete shipping and delivery terms.
10. RETURNS, REFUNDS, EXCHANGES & STORE CREDIT
AG THEXCEPTIONAL does not offer direct exchanges or monetary refunds, except where otherwise required by applicable law.If you receive a damaged item, incorrect item, or incorrect size, you may submit a return request through the contact methods made available by us.A return request must be submitted within 2 days of the delivery date.Submitting a request does not automatically make an item eligible for return. All return requests are subject to verification and approval.To be eligible for consideration, the product must generally:
Be in its original condition. Be unworn. Be unwashed. Be unused. Be free from stains. Be free from customer-caused damage or alteration. Be free from unpleasant odour. Have all original tags attached.
Approved returned products will undergo a quality inspection after receipt.Where the return is successfully verified and approved, the approved value will be issued as store credit in the form of an AG Gift Card, which may be used for a future purchase.We do not provide refunds in the form of cash, bank transfers, or reversal to the original payment method, except where required by applicable law.All costs associated with returning an eligible item to AG THEXCEPTIONAL are borne by the customer, unless otherwise required by law or specifically agreed by us.Any original shipping charge, where applicable, is non-refundable unless otherwise required by law.Products that fail to meet our eligibility requirements may be refused and may not qualify for store credit.Our full Refund & Exchange Policy forms part of these Terms.
11. INSPECTION OF RETURNED PRODUCTS
Receipt of a returned item by AG THEXCEPTIONAL does not automatically constitute approval of the return.We may reasonably inspect returned products to verify:
Product identity. Condition. Tags. Signs of wear. Washing. Alteration. Staining. Damage. Odour. Whether the product returned corresponds with the original order. Whether the return otherwise complies with our Refund & Exchange Policy.
Store credit will be issued only after successful verification and approval.We may request photographs, videos, order details, packaging information, or other reasonable evidence when investigating a damaged, incorrect, or disputed order.
12. PROMOTIONS, DISCOUNTS & CODES
We may occasionally offer promotional codes, discounts, special pricing, offers, or benefits.Unless otherwise stated:
Promotions are available only during the stated period. Codes cannot be exchanged for cash. Offers may apply only to selected products. A minimum purchase amount may apply. Certain products or collections may be excluded. Multiple promotional codes may not be combined unless expressly permitted. Discounts must be entered correctly before completion of checkout where applicable.
We may correct or withdraw a promotion where there is an obvious error, technical malfunction, misuse, fraud, or other reasonable basis, subject to applicable law.
13. GIFT CARDS AND STORE CREDIT
AG Gift Cards or store credit may be issued in circumstances described in our policies.Gift Cards: May be used toward eligible future purchases on our website. Are not ordinarily redeemable for cash. Cannot ordinarily be transferred into a bank account or payment instrument. May be subject to specific conditions displayed when issued. Nothing in this section overrides rights that cannot lawfully be excluded.
14. FRAUD, ABUSE AND MISUSE
We take fraudulent and abusive activity seriously.Examples may include: Intentionally placing false orders. Repeated refusal of COD deliveries. Payment fraud. Chargeback abuse. Providing false claims regarding delivery or product condition. Returning a different product from the one purchased. Product switching. Tampering with tags or packaging. Manipulating promotions or discount systems. Using multiple accounts or identities to circumvent restrictions. Attempting to obtain unauthorised refunds, credits, or products.
Where we reasonably suspect such conduct, we may investigate, request supporting information, restrict access, decline future orders, or take other lawful action.This does not prevent a genuine customer from exercising rights available under applicable law.
15. CUSTOMER COMMUNICATIONS
By placing an order, you authorise us to contact you using the details provided for purposes reasonably connected with your transaction, including:
Order confirmation. Payment verification. COD verification. Shipping and delivery updates. Delivery issues. Return verification. Customer-service assistance. Fraud-prevention checks. Marketing communications will be handled subject to applicable law and your available communication preferences.
16. ACCOUNTS AND SECURITY
Where customer accounts are available, you are responsible for maintaining the confidentiality and security of your account credentials.You are responsible for information and activity submitted through your account to the extent permitted by law.You should notify us promptly if you reasonably believe your account has been compromised.We may require additional verification where suspicious activity is detected.
17. PRIVACY
We respect your privacy.The collection, use, storage, disclosure, and handling of personal information are governed by our Privacy Policy and applicable law.Please review our Privacy Policy before using the Services.
18. THIRD-PARTY SERVICES
Our website may use or link to third-party services including payment providers, courier companies, social-media services, technology providers, analytics providers, and other external platforms.Third-party services may be subject to their own terms, privacy policies, security practices, and operational procedures.AG THEXCEPTIONAL does not control independent third-party services and is not responsible for their acts, omissions, content, security, or availability except to the extent responsibility cannot lawfully be excluded.
19. WEBSITE AVAILABILITY
We aim to maintain a secure and functional website.However, we do not guarantee uninterrupted or error-free access.The website or particular features may occasionally be unavailable due to:
Maintenance. Technical failure. Hosting issues. Payment-provider outages. Security requirements. Updates. Third-party service interruptions. Events outside our reasonable control. We may modify or temporarily suspend website functionality where reasonably necessary.
20. USER-GENERATED MATERIAL
If you voluntarily submit reviews, photographs, testimonials, comments, feedback, or other content to us or through our website, you confirm that you have the right to provide that material.You must not submit unlawful, defamatory, misleading, infringing, abusive, obscene, or fraudulent content.Where you expressly permit us to use submitted material for promotional or website purposes, such use will be subject to the permission provided and applicable law.
21. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, AG THEXCEPTIONAL and Gopal Overseas will not be responsible for indirect, incidental, special, or consequential losses arising from circumstances outside our reasonable control.We do not exclude or limit liability that cannot lawfully be excluded or limited.Nothing in these Terms is intended to restrict statutory rights available to consumers under applicable Indian law.
22. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless AG THEXCEPTIONAL, Gopal Overseas, and their employees, representatives, and agents from reasonable claims, losses, liabilities, damages, and expenses arising directly from:
Your unlawful misuse of our Services. Your infringement of another person's rights. Fraudulent activity committed by you. Your material violation of these Terms. This provision does not apply where liability results from our own acts or omissions to the extent that such liability cannot lawfully be excluded.
23. SUSPENSION OR RESTRICTION OF ACCESS
We may restrict or suspend access to the website, an account, particular Services, or ordering facilities where we reasonably believe this is necessary because of:
Fraud. Security threats. Unlawful conduct. Repeated abuse of our ordering system. Material breach of these Terms. Attempted interference with our website. Protection of customers or our business. Where reasonably appropriate and practicable, we may provide notice.
24. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes in our business, Services, policies, technology, or applicable law.The current version will be published on our website with an updated Last Updated date.Changes take effect from the stated effective date.Updates will not retrospectively alter completed transactions except where required by law.
25. FORCE MAJEURE / EVENTS OUTSIDE OUR CONTROL
We will not be responsible for a delay or failure to perform an obligation where that delay or failure results from circumstances outside our reasonable control, such as natural disasters, severe weather, transport disruption, strikes, government action, civil disturbance, telecommunications outages, courier disruption, major technical failures, or similar events.This clause does not limit rights or remedies that cannot lawfully be excluded.
26. GOVERNING LAW & JURISDICTION
These Terms are governed by and interpreted in accordance with the laws of India.Subject to applicable consumer-protection laws and mandatory jurisdiction requirements, disputes relating to these Terms shall be subject to the jurisdiction of the competent courts in Ludhiana, Punjab, India.Nothing in this clause limits a consumer's right to approach an appropriate Consumer Commission, authority, or other forum where permitted by applicable law.
27. SEVERABILITY
If any provision of these Terms is held invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
28. NO WAIVER
If we do not immediately exercise a right or remedy available under these Terms, that does not mean we have waived that right or remedy.
29. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Shipping Policy, Refund & Exchange Policy, Payment Policy, and other policies expressly incorporated or made available on our website, constitute the terms governing your use of our Services and purchases from AG THEXCEPTIONAL.If there is an inconsistency between these Terms and a more specific policy relating to a particular subject, the specific policy should govern that subject to the extent of the inconsistency, unless applicable law requires otherwise.
30. CONTACT US
For questions, concerns, complaints, or assistance regarding these Terms or an order, please contact:AG THEXCEPTIONAL
Owned and operated by Gopal Overseas
Email: Team@agthex.com